Orders placed Monday through Friday (excluding holidays) with Ground Shipping Method will be processed within 2-3 business days once credit card authorization and verification have been obtained, then shipped. Color Bar® or engraving items will ship in 3-4 business days. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. Next Day or Two-Day Personalized orders may take an additional business day to process.
All orders are shipped via United Parcel Service (UPS), DHL, FedEx or Veho. The following shipping methods are in effect during this time:
- Ground: Free on eligible orders. Will arrive in 3-5 business days after processing and shipping. Orders being shipped to Alaska, Hawaii, or Puerto Rico are not eligible for free ground shipping.
- Two-Day: Will arrive in 2 business days after processing and shipping
- Next-Day: Will arrive the following business day after processing and shipping
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS. Orders being shipped to Alaska, Hawaii, or Puerto Rico are not eligible for free ground shipping.
Please report any issues with the shipping, handling, or delivery of your package within 30 days from time of purchase to leapbuy85@gmail.com
FRAGRANCE
Fragrance items are not eligible to ship with Two-Day or Next-Day shipping methods or internationally. All fragrance items will ship via Ground Shipping method only.
INTERNATIONAL
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott, LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery. Fragrance items are not eligible for international shipping. For complete details about International Shipping and Returns please click here
COLOR BAR
All Color Bar® orders are final sale.
All custom pieces created on the Kendra Scott Color Bar® will ship within 3-4 business days of an order being processed.
FINE JEWELRY
All Fine Jewelry orders are shipped via UPS, DHL or FedEx.
ENGRAVING
All engraved items are final sale.
All engraved items will ship within 3-4 business days of an order being processed.
APO/FPO/DPO MILITARY ADDRESSES
All shipments to APO, FPO, and DPO addresses are sent via UPS Surepost, DHL or FedEx. Due to military handling time, delivery to some destinations may take up to 45 business days. APO/FPO/DPO Military Addresses are not eligible for ground shipping at this time.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
P.O. BOXES
All orders are shipped via United Parcel Service (UPS), DHL or FedEx and cannot be delivered to P.O. Boxes.
SHIPPING CHARGES
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
TRACKING ORDERS
You can also click here, scroll down to the “Check Order” section and submit order information to check the status of your report.